Paving Roads to 'Yes'

Situations of conflict activate a kind of REVERSAL of focus and behavior in us. We place our focus squarely on the other, rather than on...

This quote from Rumi speaks profoundly to the cornerstone of my work in resolving difficult conflict: finding the wound in people and...

Most of us often think of the conflict situations that we face in our life, as unforeseen negative events that present themselves,...

What makes conversations difficult is all the stuff we’re thinking and feeling, but NOT saying to the other - the hidden CONVERSATIONS WE...

A GENUINE APOLOGY IS TRANSFORMATIVE! It’s like the first drop of rain falling on the earth when it’s parched for water. And yet… it’s...

Dealing with intractable conflict is like unraveling a tightly knotted ball of yarn. Trying to find and pull one of its ends can bring...

Empathy has the power to melt an iceberg of resistance I still remember the first morning I walked into the teaching hall at Harvard for...

The biggest obstacle to getting to 'yes', is often ourselves. We need to start by looking in the mirror. It's instinctive to shut all...

Can there EVER be communication without someone listening to the one speaking? Communication REQUIRES listening. And yet, listening is...